A paid subscription is billed monthly or annually. This guide shows how to choose, how an annual term renews and how to cancel. Only owners make these choices, on the Billing page. The annual discount and prices are on Pricing.
Monthly or annual
- Monthly: billed at each month end on the actual number of billable employees that month. You can cancel anytime.
- Annual: twelve months prepaid for the number of employees you choose, at a discount, with rates locked for the year. Extra employees in a month are billed at the annual rate. There are no refunds if you have fewer employees.
Until you choose, you are billed monthly.
Choose your billing cycle
- Open Billing and go to Billing cycle.
- Choose Monthly or Annual. The annual option shows its discount and rates.
- For annual billing, type the Employees to prepay.
- Click Choose billing (or Change billing if you chose before).
You see "Annual billing chosen. The prepayment statement is issued when the term starts." or "Monthly billing chosen: billed at each month end on the actual billable headcount."
Choose a billing cycle before your trial ends to keep running payroll without a break. If the trial ends first, the workspace becomes read-only until you choose. The Billing cycle card then says "Your trial has ended: choose a billing cycle to open the workspace again."
Annual renewal
On annual billing, the Billing cycle card shows when the term ends.
- By default the term renews for another year at the prices then in force, and a new prepayment statement is issued. Sahora emails you before the term ends.
- To stop it renewing, click Switch to monthly billing at renewal. From the day after the term ends, you are billed monthly.
- Changed your mind? Click Renew the annual term after all before the term ends.
Cancel your subscription
- Open Billing and go to Cancel.
- Click Cancel subscription and confirm.
What happens next:
- This month is still billed at month end.
- The workspace becomes read-only. You can still view and download your records.
- Your data can be exported for a set number of days, shown on the Cancel card. Download it from Privacy and data (see Privacy and data).
- After that, your company's data is deleted and a certificate of deletion is recorded.
On annual billing, the term runs to its end. Click Switch to monthly billing at renewal first, then cancel once the term has ended.
What can go wrong
- "Enter how many employees to prepay for the year." Type the number of employees before choosing annual billing.
- You don't see Billing cycle or Cancel. Only owners see them, and only for a subscription that can still be changed: a cancelled or departing company, or one on the Free Plan, doesn't show them.
- "This workspace is read-only..." The trial ended without a billing choice, or the subscription is suspended or cancelled. The owner can choose billing, or see what is due, on Billing.
Good to know
- To leave Sahora altogether, an owner can also start a departure from Privacy and data. It uses the same export window. See Privacy and data.
- Paying and overdue statements are in Billing statements and paying.